Your reward routine, DECODED.
Effective Date: 21 April 2025
This document describes the Lio Points reward system, the conditions under which points are awarded, and the membership tier benefits available when using the Kwelio website.
The system is structured to reward loyalty and adherence to your supplement regimen. Until the Kwelio app goes live and adherence tracking becomes available, all users receive the maximum Lio Points allocation based solely on the order value.
1. Overview of Lio Points
Conversion and Credit:
Every 1 Lio Point is equivalent to 1 AED. These points serve as credits that you can apply toward discounts on supplement purchases or Kwelio-branded merchandise on our Site.Soft-Launch Rewards:
Prior to the launch of the Kwelio app, every order automatically earns you the maximum possible Lio Points based on the order’s value to reward early support.Adherence Tracking (Post-App Launch):
When the app goes live, each “Pop” you log (the consumption of one sachet, which may contain one or two pills) will earn you 1 point. In the absence of logged Pops, a baseline point award equal to a specified percentage of your order value—determined by your membership tier—will be granted.
2. Earning Lio Points
Order-Based Points:
For every AED spent on your order, you earn 1 Lio Point. For instance, an order valued at AED 500 will earn you 500 points during the soft-launch phase.Adherence Points:
With the app live, each recorded Pop yields 1 point. If you do not log any Pops, you still earn a minimum point award based on a fixed percentage of your order value, which is set according to your membership tier’s guidelines.Referral Incentives:
Additional points are awarded when you successfully refer new users to Kwelio. The precise conversion rate for referrals will be communicated at the time of the app launch.
3. Redeeming Lio Points
Points can be redeemed in the following two ways:
Supplement Purchases:
At checkout, you can use Lio Points to reduce your payable amount on supplement orders. The conversion is a straightforward 1 point = 1 AED discount.Merchandise Purchases:
Alternatively, you may apply your Lio Points toward the purchase of exclusive Kwelio merchandise available on our Site. Both options use the same conversion rate.
A minimum threshold for redemption will be enforced, details of which will be communicated through your user dashboard.
4. Membership Tiers & Benefits
Your total Lio Points determine your membership tier, which offers enhanced benefits:
Newbie Tier (0 – 499 points):
Standard point accumulation with baseline redemption options.Pro Tier (500 – 999 points):
Includes a 5% discount on supplement purchases and an improved minimum point award if no Pops are logged.Legend Tier (1,000 – 1,999 points):
Entitles you to a 10% discount on orders plus free shipping.X Tier (2,000+ points):
Grants you a 15% discount, priority customer support, and eligibility for a complimentary nutritionist consultation per cycle.
Once the app is live, if you do not log any Pops, the minimum Lio Points you receive will be calculated as a set percentage of your order value based on your tier, ensuring you earn a guaranteed baseline reward.
5. Validity & Expiriy
All Lio Points expire 12 months from the date of your last point-earning activity.
To ensure you maximise your rewards, we encourage regular engagement. Should there be no activity on your account for 12 consecutive months, any unredeemed points will automatically expire.
6. Subscription Suspension, Pausing, and Cancellation
Suspension:
You may request a temporary pause of your subscription via your account dashboard or by contacting customer support. During a suspension, auto-renewals are halted, but your membership tier and accumulated Lio Points remain intact.Cancellation:
You have the right to cancel your subscription at any time through your account dashboard. Cancellation requests submitted before Cycle Day 25 will prevent the processing of the next cycle’s order. Even after cancellation, you will continue to receive your products until the end of the current cycle, and all accrued Lio Points will persist, subject to the expiration policy.Reactivation:
If you decide to resume your subscription after a pause or cancellation, you may reactivate your account without loss of membership tier status or accrued rewards.